Ask for Bev on 01483 596 223
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I have downloaded Aperture Books from your site by my mac is telling me that the .dmg installer file is not a valid file. What am I doing wrong?
You aren’t doing anything wrong.
We have had occasions where customers using Mac OS 10.8.x are unable install the Aperture Books software. As far as we can tell, this is a Safari bug and the .dmg file is corrupting during the download.
If you install Firefox (mozilla.org) or Chrome (Google), then browse to our download page on the Aperture Books website and download our installer file, it will install correctly.
How do I Rotate my images?
There are two ways to do this. Right click on the image in the left hand panel before using it within your document. If you have already placed the image into your document then you can rotate it using the orientation tool in your Inspector pallet.
How do I Edit, Scale or Crop an image after I have placed it into a picture box?
Double click on the photo that you want to edit. The image box editor will open and you can define the area you want by ‘drag and drop’, resize if required. You can also move the area around to select the part of image you want.
My picture resizes when I rotate it, what can I do to fix this?
You will need to open the picture box, by double clicking and select the area of the picture that you want to be displayed by drag and drop.
Can I cut and paste text from other packages into Aperture?
Yes – use Ctrl-C or Apple-C to copy from your package and then open then double click your text box on the Aperture page and Ctrl-V or Apple-V to paste the text into the text box.
Can I select my own image as a background?
Yes – You can add your image to the backgrounds tab using the ‘+’ button on the right hand side of the tab. Or ‘Drag and drop’ your picture onto the page, right click, select fit to page or spread and send to back if required. You can change the opacity of this image using the inspector.
Do I have to use the pre-set pages?
No – Some products such as calendars open with page styles in place. You can use these or amend to suit. Photobooks start with plain pages that can be used and edited as you wish. Just click on your page style and drag it onto your page.
Can I add a printed cover after creating my book without one?
No – It is essential to select a printed cover product before creating your photobook.
Can I re-order the same book without having to upload my pages again?
The simple answer is Yes – we will retain all files for three months.
> Simply go to our members area (members.aperturebooks.com)
> log in using the same username and password you use to purchase your books
> click on ‘Previous Orders’
> find your chosen project and click on ‘Reorder’
> this will take you through to the shopping basket where you can proceed to place your new order
What happens if I get warning triangles with the ‘low quality message’?
Most images will reproduce fine in the printed product. If you have images from a mobile phone or a low Megapixel (2 Megapixel for example) camera then the finished print quality will only be as good as the image provided.
What size or resolution should my image be?
Ideally your images should be 300dpi at actual size of print. Canvases require 200dpi at actual size of print. The system will inform you of any images that fall below 200dpi on canvases.
When trying to order my book, calendar or diary the software is telling me that I have empty text boxes, what does this mean?
These products have been designed with a large number of text boxes where you can type your comments, memorable dates etc. If these boxes are left empty the software recognises this and is reporting it to you in the ordering process. Do not worry about it, this message will not stop you from ordering your gift and must be regarded merely as a notice.
How long does it take for my order to be delivered?
Our target is to print, pack and despatch your order within 5-7 working days (exc. weekends and public holidays) from the day we receive your uploaded artwork and process your order. Orders are processed between 9am – 5pm, anything received after that will be processed on the following working day. If for whatever reason we forsee any potential delay to your order, you will be advised. Deliveries outside of mainland UK may differ. If you require your order to sent outside of the mainland UK, please contact us for an accurate timescale. (+44 (0) 1483 596223)
What do I do when I am informed of updates?
Check the updates and you choose whether to update the software. If you select any of the boxes available to update then select the start button your software will start the update process.
How do I use a voucher code?
Using a promotional voucher code is easy. Simply build your product and click on the shopping trolley to purchase your creation, follow the instructions on screen and before you confirm your order, enter the voucher code in the box provided and click on ‘redeem’. Your final price will be adjusted to reflect your promotional voucher code. Unless otherwise stated, all promotional voucher codes are only valid for one product per household. Further promotional transactions using the same voucher code may invalid all orders. Vouchers cannot be used in conjunction with any other promotional offers. Only one promotional voucher code can be used per transaction.
I am a professional photographer and am interested in using Aperture for creating my Photobooks, can I see a sample of your books?
Yes you can, in fact you may be entitled to a discounted sample package using your own images. Simply click on this link, complete the form and we will be in touch with you to discuss your requirements.
Can I send the files from my completed photobook to you rather than uploading them?
Yes – you can save the files and upload them to use via our ftp service or send them to us on a DVD. To send a file via our ftp service follow these simple steps:
1. Once you’ve completed the online order form, go back to the fotoboox software and click ‘save’ rather than ‘upload’
2. Locate the saved folder on your computer
– Mac users: right click on folder and click ‘compress file’
– PC users: right click on folder. Hover over ‘send to’, then click ‘Compressed (zipped) Folder’
3. Click on this link to go to our file upload area http://www.repropoint.com/ftp/index.htm
4. Click in the ‘attach files’ box and attach the compressed folder. Add your name and order number to the ‘message’ box and click ‘send all files’.
How can I ensure that the colours will be as close as possible to what I can see on screen?
There are many things you can do to ease your mind when it comes to colour fidelity. We have put together this simple PDF guide to help you: click here for our Colour Calibration Guide.
I can’t find any of my old projects since upgrading my software. Have they been deleted?
Don’t worry, they have not been deleted. There is a bug in the latest version of the software that has created a new ‘projects folder’ on your hard drive.
You will be relieved to know that your old project folder has not been removed so all your previous projects can be found. You can use them again by simply following the following:
On a PC: In your ‘my Documents’ folder, you will find a folder called ‘Aperture Books Projects’, this is the old folder. You will also find one called ‘Aperture_Books Projects’, this is the new folder. Simply copy the entire contents of ‘Aperture Books Projects’ to the folder called ‘Aperture_Books Projects’. This will enable you to see all your previously saved jobs.
On a Mac: In your ‘user’ folder, you will find a folder called ‘Aperture Books Projects’, this is the old folder. You will also find one called ‘Aperture_Books Projects’, this is the new folder. Simply copy the entire contents of ‘Aperture Books Projects’ to the folder called ‘Aperture_Books Projects’. This will enable you to see all your previously saved jobs. This will resolve your missing projects issue.
My image has a warning that is tells me that the image has a "Low Picture Quality". All my images have been saved at 300dpi, what is wrong with them?
Don’t worry too much, this may not effect the quality of your printed book.
Our software will display a warning for every image that has a resolution lower than 300dpi. If your images have been saved at 300dpi and then enlarged, even a little to fill a picture box or page, the images ‘effective’ dpi will have been reduced and therefore fallen below 300dpi.
In the vast majority of cases, you will only enlarge their images by a few percent, therefore the dpi has only dropped a little and you will not notice any difference in the final print quality. If however, you have significantly enlarged the image, we highly recommend you swap it for a higher resolution image. These warnings can be ignored by you at the point of order, should you choose to do so.
You can check to see how much you have increased your image by on the right hand side tool bar. Simply select the small ruler tab and this will open the measurement toolbar. In the bottom section of this toolbar you will see a ‘Scale (%)’ figure. This displays the actual percentage of your image.
Should I save my images as RGB or CMYK?
To enable us to stay as faithfull as possible to your colours, your images should be save as sRGB
I want to design my pages in InDesign and then bring the entire page in as an image, what size should I set up my page?
All our printed pages are ISO A3, A4, A5, A6, 297mm, 210mm or 150mm, depending on the book you have chosen, plus 2mm bleed. However, there is a big BUT!
If you are designing your pages outside of our software, you need to make your pages 8mm smaller on the width only. This is so we can print your image, without interruption, across the spread/spine.
Please note: We can also print you books directly from the InDesign files or a PDF however additional charges will apply for processing your artwork files.
What image files can I import in to my Photo Book?
We always recommend importing your images as JPEG’s but you can also import TIFF and PNG files.
Can I specify a different delivery address or does the book have to be delivered to me?
You can have your order delivered to anywhere you choose. After you have completed your book and processing your order in the ‘checkout’ you will be given the option in the shipping section to choose a different delivery address.
Why are some of my pictures are turning to black and white when I drop them onto a page style?
The page style template has been set up like this but is really easy to turn back to colour. Highlight the image that needs to change. Go to the grey inspector panel on the right hand side. Choose the second tab at the top with the white landscape rectangle. In the Image Enhancement section change the mode to ‘original’. Your picture should now be back to colour.
Here are several ways to contact us
Ask for Bev on 01483 596 223